Report: Google beats Amazon for product-search reach, but rival sees greater loyalty

Another survey has highlighted Amazon’s outsized role in shopping and product discovery. This one comes from performance marketing platform Kenshoo.

The company commissioned a survey of 3,100 consumers in the US, the UK, Germany and France. The survey findings echo others before it that show Amazon is either the starting point for product research or plays a prominent role in the customer purchase process.

According to the survey, more people across these markets actually use Google in shopping and product discovery, however, Amazon is consulted by 56 percent as their starting point. That’s the highest percentage I’ve seen to date.

The numbers were fairly consistent across markets. However, in the US, Facebook played a larger role than in the other countries, with 36 percent saying they use it before making a purchase. Bing, Pinterest, Instagram, blogs and Twitter were also consulted by shoppers in smaller numbers.

The survey found that 26 percent check Amazon in retail stores. This “showrooming” behavior is not a new finding, but it’s a significant figure. Perhaps more striking than any of the above were the following, however:

• 22 percent “won’t look anywhere else if they see a product that looks suitable on Amazon.”
• 51 percent say that “even if they find something that seems right on another site, they will usually look on Amazon to find alternative ideas, compare prices or gather more information before making a purchase.”

These numbers show consumer loyalty and the gravitational pull that Amazon has during the purchase process. And while the data show there are multiple consumer touch points and shopping tools, for a growing number of people, Amazon has become the Alpha and Omega of product search.

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